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FirstBank Financial Services
Online Privacy Policy & Security Statement
FirstBank Financial Services is committed to providing the highest level of privacy and security pertaining to the collection and use of our online banking customer’s personal and account information.
FirstBank respects and honors your right to privacy and takes every preventative measure to grant you the same level of privacy within our virtual branch that you receive through our more traditional bank delivery.
Whether you are a current customer or just visiting
FirstBank Financial Services online, we safeguard the information you provide to us at
www.firstbankfinancialservices.com. The collection of personal information online is protected. Gathering of personal information assists the bank in providing you with the products and services you want and need. All personal information gathered and stored by the bank is used for precise business purposes to secure and implement your personal accounts and transactions and ensure the bank complies with state and federal banking regulations. The personal information gathered will also help the bank to understand your financial needs and facilitate the development of enhanced products and services.
We may collect nonpublic personal information about you from information we
receive from you on applications or other forms; information about your
transactions with us, our affiliates, or others; or information we receive from
a consumer reporting agency.
If you discover any of your information is incorrect, please let us know so that we may correct it as soon as possible.
FirstBank Financial Services
limits employee access to your personal information to only those employees with authorization to analyze your account for business reasons. Our employees are trained to realize the importance of maintaining the confidentiality of your personal information for security and reasons of principle. Appropriate disciplinary policies are in place to help enforce employee privacy responsibilities.
Personal information may be supplied to a third party in the following instances:
- In order to process a customer transaction
- At the customer’s request
- As allowed by law, the exchange of information with reputable reporting agencies
- As allowed by law, in the course of an investigation of fraudulent activity or subpoena
We gather and analyze data regarding usage of our web site, including domain name, number of hits, pages visited, length of user session, etc., to evaluate the usefulness of our site.
We do not knowingly solicit data from children. We recognize that protecting children’s identities and privacy online is important and that the responsibility to do so rests both on the online industry and with the parents.
You can count on us to keep you informed about how we protect your privacy and limit the sharing of information you provide to us- whether it’s at a banking office, over the phone or through the Internet.
Please note that since we cannot control information on other Internet sites, we are not responsible for the content of sites linked from
www.firstbankfinancialservices.com.
Security Statement
Protecting Your Online Experience
At FirstBank Financial Services, we consider the security of your financial information a top priority. Accordingly, our Internet Banking service employs the most advanced Internet security technology. Learn more about what FirstBank does to protect the integrity of your online experience, and what you can do too.
About Our System
The Internet Banking System runs on a sound Windows NT operating system with state of the art firewall technology used as the first line of defense in preventing unauthorized access to any housed information. The server is protected by a series of firewalls and filtering routers, which verify the source and destination of the requests traveling in information packets.
Included in this operating system is the capacity to allow only secure connections by end users. Utilizing Secure Socket Layer (SSL) technology, all transmissions of web pages and data between the Bank and its customers are completely encrypted and are unreadable to any person or group trying to “intercept” the transmission. SSL encryption is the industry standard and is commonly used in Internet applications that require security and privacy for sensitive data.
Additional Security Measures
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Authentication - Before you can access the Internet Banking system, you must enter a unique user ID and password. Without the proper login, you cannot see or use any web pages within the Internet Banking system.
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Account Number Masking and Account
Aliases - Your account numbers are never fully displayed during your Internet Banking session. They are truncated to include only the last four digits. For additional convenience, you may also establish account “aliases” or nicknames to distinguish them.
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Automatic Time Out - Your Internet Banking session is automatically discontinued after 15 minutes of inactivity. This added security measure is intended to prevent unauthorized viewing of your account information or the completion of erroneous transactions.
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Logging Out - For maximum security, you should sign off and then close your browser window to log out of you Internet Banking session completely.
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